Return & Cancellation Policy

Last Updated: July 22, 2026

At Ritva Fragrances, customer satisfaction is our priority. Every fragrance is carefully packed and inspected before dispatch. This Return & Refund Policy explains the terms under which returns, replacements, and refunds are applicable for purchases made through www.ritvafragrances.com.

1. Return Eligibility

We offer a 7-day return window from the date of delivery, provided the following conditions are met:

The product is unused and in its original packaging.
The product is returned with all accessories and original invoice.
The return request is submitted within 7 days of delivery.

Note: Due to hygiene and safety reasons, opened or used fragrance products cannot be returned unless they were delivered damaged or defective.

2. Eligible for Return or Replacement

Issue	Resolution
Damaged product received	Replacement or Full Refund
Wrong product delivered	Replacement or Full Refund
Missing item	Replacement or Partial Refund
Manufacturing defect	Replacement or Full Refund

3. Returns Not Accepted

Opened or used perfume bottles.
Products damaged after delivery.
Returns requested after 7 days.
Products purchased during clearance or final sale.
Gift cards or promotional products.

4. How to Request a Return

To request a return or replacement:

Email us within 7 days of delivery.
Include your Order ID.
Share clear photos or videos of the product and packaging.
Our team will review your request within 24–48 business hours.
If approved, return instructions will be shared with you.

5. Return Shipping

Return shipping is free for damaged, defective, or incorrect products.
Customers may be responsible for return shipping costs in other eligible cases.
We recommend using a trackable courier service for all returns.

6. Refund Process

After receiving and inspecting your returned product, we will notify you regarding approval of your refund.

Process	Timeline
Return Received	Courier Delivered
Inspection	2–3 Business Days
Refund Approval	Within 48 Hours
Refund Processed	3–7 Business Days

7. Refund Method

Refunds are issued to the original payment method used during purchase. Processing time depends on your bank or payment provider.

Credit/Debit Cards: 3–7 Business Days
UPI Payments: 2–5 Business Days
Net Banking: 3–7 Business Days
Cash on Delivery: Refund via Bank Transfer or UPI after verification.

8. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible. Eligible returns can be requested after delivery according to this policy.